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Brief: Create user experiences fit for B2C and B2B at the same time.
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The Challenge: To design a single platform that simultaneously serves two distinct audiences: B2C travelers (who seek speed and clarity) and B2B agencies (who require efficient data entry and complex booking tools).
My Solution & Core Focus:
For B2C: Maximize Conversion Speed. The primary goal was to make the booking flow fast, engaging, and frictionless—ensuring users complete their purchase without experiencing friction or boredom.
For B2B: Prioritize Operational Efficiency. The design focused on streamlining data and information input for travel agents, transforming complex booking processes into simple, rapid workflows.
Translating the Value Proposition:Calibre Tour’s unique selling point is the value of an all-in-one, end-to-end travel package (Packages Sales, Flights, Hotels, Transfers, Experiences). My content strategy was to distill this comprehensive value into the simplest, most digestible format for the user.
Design and Content Execution: We utilized custom-designed icons to visually represent Calibre’s exclusive tour packages within the booking flow, instantly communicating the specific features of each trip. To address the need for feature density, we designed a single display area to showcase multiple core offerings at a glance, using content hierarchy to strategically surface the value proposition that matters most to the user. This ensures clarity without sacrificing the depth of information.
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Users collect the most memories during holidays. Here, we aimed to establish an emotional connection with the user by showing memories instead of sales, using the story feature that most closely identifies with memories.
We wanted people who used our tour package and were satisfied with it to share their thoughts. They are the best ones to convey the quality of the service we offer.
Calibre also organizes package tours as a tour operator. We wanted to enable users to access these more affordable packages.
At checkout section 3 option for payment .