[background image] image of digitized architectural sketch on background

Digital Banking Akbank Intern Study Details

New Customer Journey from mobile application .
Hint , Tip , Perk usage in User interface

Business Flow Cycle

Discover business flow — New User's Customer Journey . Explore every details, selections, and experiences.

image of past residential project

Customer Journey

A sleek, Scandinavian-inspired lamp designed for focused work and ambient glow. Perfect for any workspace.

image of alarm systems
behind-the-scenes creation for a game development company scene 2
commercial construction project
image of company event at a digital marketing & advertising agency
<subject>[interface] screenshot of collaboration interface (for a productivity tools business)</subject>
Contents
Task 1
Customer Journey
Co Communication
Channels
Improvement Suggestion
Task 2
Term Explanations
Benchmark Research
Benchmark Competitor Research
Benchmark Mobile App Research
Result Examples
Result with Application

Customer Journey Map

Thanks to Akbank 2020 Design Team

Berivan Atik Uslu
Ayhan Arslan
Gizem Öncü
Itır Akel
Dilara Gül
Ezgi Turgut
Mete Eraydın
and Mentor Omer Ozcelik

<subject>[background image] image of modern workspace (for a productivity tools business)</subject>